Return & Refund Policy – Little & Co

At Little & Co, we take pride in the quality of our products and want you to love your purchase. Please read this policy carefully before requesting a return.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL). Where your product has a major failure, or otherwise fails to meet the consumer guarantees under the ACL, you may be entitled to a repair, replacement or refund.

Change of Mind

We do not offer refunds for change-of-mind purchases.

At our sole discretion, we may approve an eligible change-of-mind return for store credit where the request is made within 21 days of delivery.

To be eligible, items must:

• Be unused, unwashed and in their original condition.
• Include all original packaging, tags and accessories (where applicable).
• Be free from signs of use, wear, washing, damage, odours or alteration.
• Be received by Little & Co within the approved return timeframe.

Customers are responsible for all return shipping costs.

Original outbound shipping costs are non-refundable and will be deducted from the value of any approved store credit. This deduction is based on the actual shipping cost incurred by Little & Co, which may be higher than the shipping amount displayed or charged at checkout.

For example, even if a customer was charged a flat shipping rate of $9.99, the actual shipping cost paid by Little & Co to the shipping carrier may be higher. The actual amount paid by Little & Co may therefore be deducted from the approved store credit.

Where an order qualified for free shipping, the actual outbound shipping cost incurred by Little & Co may also be deducted where:

• the entire order is returned; or
• a partial return reduces the remaining order value below the applicable free shipping threshold.

A restocking fee of up to 20% may also be deducted from approved change-of-mind returns.

These deductions apply only to discretionary change-of-mind returns and do not apply where a product is faulty, damaged, incorrectly supplied, not as described or otherwise covered by the Australian Consumer Law.

Final Sale Items

Sale items, clearance items, discounted items, promotional items and items marked as Final Sale are not eligible for return, refund or store credit due to change of mind.

This does not affect your rights under the Australian Consumer Law.

Preorder Items

Preorder items are made to order, specially allocated or reserved for your purchase and are not eligible for return, refund or store credit due to change of mind.

This does not affect your rights under the Australian Consumer Law. If a preorder item is faulty, damaged, incorrectly supplied or not as described, you may be entitled to a repair, replacement or refund in accordance with the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you believe your item is faulty, damaged, incorrect or does not comply with the Australian Consumer Law, please contact us as soon as reasonably practicable after receiving your order.

To assist us in assessing your claim, we may request:

• your order number;
• clear photographs of the product;
• clear video showing the issue where applicable; and
• photographs of the packaging if relevant.

Providing this information helps us process your claim more efficiently and does not limit your rights under the Australian Consumer Law.

If your claim is approved, Little & Co will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund. Where required under the Australian Consumer Law, Little & Co will also cover reasonable return shipping costs.

Return Conditions

All approved change-of-mind returns must satisfy the eligibility requirements set out in this policy.

Items that do not meet these requirements may be refused and returned to the customer at the customer’s expense.

Store Credit

Approved change-of-mind returns will be issued as store credit only.

Store credit will only be issued once the returned item has been received, inspected and approved by our team.

Where applicable, the following may be deducted from the store credit value:

• the actual outbound shipping cost incurred by Little & Co;
• a restocking fee of up to 20%; and
• any other reasonable costs permitted under this policy.

Store credit cannot be redeemed for cash and is not refundable.

Exchanges

We do not offer direct exchanges.

If you require a different product, you may request an eligible return in accordance with this policy and place a new order separately.

How to Request a Return

Please email returns@littleandco.com.au with:

• your order number;
• the reason for your return; and
• for faulty or damaged items, clear photographs and video evidence where applicable.

Please do not return any items without first receiving return authorisation from Little & Co.

Unauthorised returns may be refused and returned to the sender at the sender’s expense.

Contact

Little & Co
Unit 50/24 Helles Ave
Moorebank NSW 2170
Australia

Email: returns@littleandco.com.au

Phone: 0448 235 204