Shipping Policy – Little & Co

Preorders & Restocks

If your order includes a preorder or restock item, your entire order will be held and shipped once all items are in stock at our warehouse.

If you would like ready-to-ship items sent separately, please email us at info@littleandco.com.au to arrange this. Additional shipping fees will apply.

Australian Shipping

We offer free Australian standard shipping on Australian orders over $150 AUD, unless otherwise stated.

Shipping costs for orders below this threshold are calculated at checkout based on the size, weight and destination of your order.

Discounts & Promotions

Discount codes cannot be combined unless explicitly stated.

Orders that qualify for free shipping over $150 AUD may lose free shipping eligibility if a discount code is applied, unless otherwise specified.

Free shipping thresholds apply to the final order value after discounts.

Little & Co reserves the right to amend or withdraw promotional offers at any time.

This does not affect your rights under Australian Consumer Law.

Processing & Dispatch Times

Ready-to-ship items are typically processed and dispatched within 48 business hours.

Business operating days are Monday to Friday and exclude weekends, public holidays and any notified Little & Co closure periods.

Orders placed before 11:00 am (Sydney time) will begin processing on the same business day.

Orders placed after 11:00 am (Sydney time) will begin processing on the next business day.

Processing and dispatch time refers to the time taken for Little & Co to prepare, pack and hand your order to the shipping carrier.

Shipping time begins only once your order has been dispatched.

During peak periods, promotional events, sale periods or holiday closure periods, dispatch times may be extended.

Shipping Methods & Delivery Timeframes

We use trusted shipping carriers including Australia Post, StarTrack, FedEx, DHL and other delivery partners where required.

Standard Shipping: Approximately 2–5 business days after dispatch.

Express Shipping: Approximately 1–3 business days after dispatch.

These delivery timeframes are estimates only and are not guaranteed. Once your order has been dispatched, delivery is managed by the shipping carrier.

Urgent Orders

If you require priority dispatch, please contact info@littleandco.com.au before placing your order. While we will do our best to assist, expedited processing cannot be guaranteed.

PO Boxes

We ship to PO Boxes within Australia.

International orders require a valid residential or business address.

International Shipping

We ship worldwide using Australia Post International services and other courier partners where appropriate.

Estimated delivery timeframes after dispatch are:

• United States and most countries: Approximately 5–15 business days.

Delays may occur due to customs processing or international logistics. During peak periods or unexpected delays, delivery may take approximately 2.5–3 weeks.

Factors That May Affect Delivery

Delivery timeframes are estimates only.

Delays may occur due to customs processing, carrier delays, weather events, seasonal demand or circumstances outside of our control.

Little & Co does not control shipping timeframes once an order has been dispatched.

Duties, Taxes & Tariffs

International orders may be subject to customs duties, taxes, tariffs or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

If duties, taxes or tariffs are not paid and the parcel is returned to sender, any return shipping fees, customs charges or other losses incurred may be deducted from any eligible refund or store credit.

Returns, Change of Mind & Address Accuracy

For approved change-of-mind returns, customers are responsible for all return shipping costs.

Original outbound shipping costs are non-refundable. Where an order qualified for free shipping, or where a flat-rate shipping fee was charged, the actual outbound shipping cost incurred by Little & Co may be deducted from any approved refund or store credit.

This deduction is based on the actual amount paid by Little & Co to the shipping carrier and may be higher than the shipping amount displayed or charged at checkout. For example, even if a customer was charged a flat shipping fee of $9.99, the actual outbound shipping cost incurred by Little & Co may be higher, and the actual amount paid may be deducted.

If an entire order that qualified for free shipping is returned, the actual outbound shipping cost may be deducted from the approved refund or store credit.

If part of an order is returned and the value of the items kept falls below the applicable free shipping threshold, the actual outbound shipping cost may also be deducted from the approved refund or store credit.

Customers are responsible for ensuring all shipping details are correct and complete at the time of purchase. Little & Co is not responsible for delays, losses or delivery issues caused by incorrect or incomplete address details provided by the customer.

If an incorrect address is provided and an order requires re-shipment, the customer will be responsible for all additional shipping costs.

If a parcel is returned to sender due to an incorrect address, failed delivery, refusal of delivery or because it was left unclaimed, the customer will be responsible for any return-to-sender fees and the cost of re-shipping the order.

These conditions apply only to discretionary change-of-mind returns and customer-provided shipping errors. They do not affect your rights under Australian Consumer Law.

Delivery & Safe Drop

Delivery may be completed by the carrier via signature or safe drop, depending on the service selected and the carrier’s delivery practices.

Once a parcel has been marked as delivered by the shipping carrier, responsibility for the parcel passes to the customer. Little & Co is not responsible for parcels that are lost or stolen after being marked as delivered.

This does not affect your rights under Australian Consumer Law.

Lost, Delayed or Returned Parcels

Once your order has been dispatched, it is in the care of the shipping carrier.

If your parcel is lost or significantly delayed, please contact us and we will assist in lodging an investigation with the carrier where appropriate.

International Shipping Costs

A flat rate of AUD $45 applies to international orders below $250 AUD.

Orders over $250 AUD qualify for free international standard shipping unless otherwise stated.

Contact Us

Little & Co
Unit 50/24 Helles Ave
Moorebank NSW 2170
Australia

Email: info@littleandco.com.au

Phone: 0448 235 204

Customer Support Hours

Monday to Friday
9:00 am – 4:00 pm AEST/AEDT